Shipping policy

Shipping Policy

Airiva Last updated: 30/06/2026

Note: bracketed items like [DATE] or [COUNTRY] need to be filled in before publishing. Since Airiva is EU-based and ships to the EU, UK, US, and Canada, a couple of notes below flag where consumer rights differ by region  have a lawyer confirm the specifics for your home country and the countries you ship to.

Where We Ship

We currently ship to the United States, Canada, the United Kingdom, and the European Union.

If your country or region isn't listed, please contact us at support@airiva.store and we'll let you know if we can make an exception.

Shipping Cost

Shipping is free on all orders to the regions listed above. No minimum order value is required unless stated otherwise at checkout.

Delivery Times

Orders are delivered within 15–20 business days from the date your order is confirmed, depending on your location and the carrier's processing times.

This is an estimate, not a guarantee. Delivery times can be affected by customs processing, public holidays, severe weather, or other events outside our control. We'll let you know as soon as we're aware of a delay that significantly affects your order.

Order Processing

Orders are typically processed and handed to our shipping carrier within [X business days] of confirmation. You'll receive a confirmation email once your order ships, including tracking information where available.

Customs, Duties, and Import Taxes

For orders shipped outside the EU (for example, to the US, Canada, or the UK), your order may be subject to import duties, customs fees, or local taxes charged by your country's customs authority. These charges are determined by your local government and are not included in your order total or our free shipping offer.

  • You are responsible for any customs duties or import taxes that apply when your order arrives in your country.
  • We have no control over these charges and cannot predict their exact amount.
  • Please check with your local customs office if you're unsure what to expect.

Risk of Loss and Delivery

Note: this reflects the EU default — risk passes to you on delivery, not on dispatch. This is more consumer-protective than the "risk passes to the carrier" language sometimes seen in US-style templates, and is the version that should generally apply for your EU, UK, and EU-shipped orders. Confirm whether different default rules apply for your US/Canada shipments.

Ownership and risk of loss for your order pass to you once you (or someone you've nominated) receive the goods. If your package is lost or damaged in transit, please contact us at support@airiva.store and we'll help sort it out with the carrier.

Incorrect Address

Please double-check your shipping address before placing your order. If a package is delayed, lost, or returned to us because of an incorrect or incomplete address provided at checkout, we may need to charge a reshipping fee or it may not be possible to redeliver, depending on the carrier.

Tracking Your Order

Once your order ships, you'll receive a tracking link by email. If you haven't received tracking information within 15 to 20 of your order confirmation, please reach out to us.

Questions

If you have any questions about shipping, delivery, or customs charges, contact us at:

Airiva support@airiva.store